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Shipping & Delivery Policy

Last updated November 7, 2026

1. Overview

AustCom Swift provides premium digital products (application software, website templates, mobile app kits, UI libraries, graphic design bundles) and custom printed merchandise (flex banners, branding stickers, marketing signage). This policy outlines our delivery fulfillment methods, timelines, and shipping rates.

2. Digital Products & Software Delivery (Instant)

  • Delivery Method: Instant electronic download and email delivery.
  • Delivery Time: Immediate (0 to 5 minutes) upon successful payment verification.
  • Delivery Fee: ₦0.00 / Free. There are no shipping, handling, or delivery charges for digital items.
  • How to Access: Immediately after completing checkout, you will receive download access on the Order Confirmation screen. Direct download links and license keys are also sent to your registered email address and remain permanently available in your AustCom Swift Account Dashboard.

3. Physical Goods & Printed Merchandise Delivery

For physical merchandise such as large-format flex banners, vinyl stickers, and branded print products:

  • Order Processing & Production: 1 to 2 business days for proof verification and printing.
  • Estimated Transit Times:
    • Lagos State: 1 to 2 business days.
    • Major Nigerian Cities (Abuja, Port Harcourt, Ibadan, Enugu, Kano): 2 to 4 business days.
    • Other Locations Nationwide: 3 to 6 business days via trusted logistics partners (DHL, GIG Logistics, Speedaf Express).
  • Shipping Fees: Shipping costs are calculated transparently at checkout based on package weight and destination before payment is taken. Orders meeting promotional thresholds qualify for Free Standard Shipping.
  • Order Tracking: A dispatch confirmation containing courier tracking details is emailed and sent via SMS as soon as your physical package departs our facility.

4. Missing or Delayed Shipments

If you experience any delay in receiving your digital download email or your physical shipment exceeds the estimated transit window, please contact our support team immediately with your Order ID: