Returns & Refund Policy

1. Overview & 14-Day Money-Back Guarantee

At AustCom Swift, customer satisfaction, quality, and complete transparency are our top priorities. We stand behind our software, templates, design systems, and custom merchandise. We provide a 14-day return and refund policy from the date of purchase or delivery.

2. Return & Refund Conditions

A. Digital Products, Software & Downloadable Assets

Our digital catalog includes website templates, mobile app source codes, UI kits, design systems, font software, and inventory management applications.

• Eligibility for Full Refund or Replacement: If a digital item contains technical defects, broken files, missing components, or fails to function substantially as demonstrated in its official documentation, and our technical support team is unable to resolve the issue within 48 hours of your report, we issue a 100% full refund or an immediate working replacement.
• Instant Electronic Delivery: All digital software licenses and files are delivered immediately upon checkout. If an automated download link fails or is inaccessible, our technical support will reissue fresh direct access immediately.

B. Physical & Printed Merchandise (Banners, Stickers, Print Media)

• Defective, Damaged or Incorrect Items: If a physical product arrives damaged during transit, contains manufacturing/printing defects, or differs materially from the approved proof, we will reprint and reship the item free of charge or issue a 100% full refund.
• Return Window: Claims must be submitted within 14 calendar days of receiving delivery.
• Product Condition: Returned physical items must be in their original packaging, unused and unaltered.

3. Fees: Zero Restocking Fee ($0.00 / ₦0.00)

AustCom Swift does NOT charge any restocking fees, inspection fees, or administrative fees on any returns or cancellations. Restocking Fee: $0.00 / ₦0.00 (Free).

4. Return Shipping Costs: $0.00 / Free

For any defective, damaged, or incorrectly delivered physical items, AustCom Swift covers all return shipping and reprint costs. Return Shipping Cost: $0.00 (Free for customers). In most cases, photographic or video proof is sufficient, and physical return shipping is waived entirely.

5. Refund Method & Processing Timeframe

Once a refund request is approved by our support team:

• Refunds are credited directly back to the customer's original payment method (Paystack, Flutterwave, Debit/Credit Card, or Bank Account).
• Processing Time: Refunds are processed within 3 to 5 business days. Depending on your financial institution or bank, the credit will reflect on your account statement within 3 to 7 business days.

6. How to Request a Return or Refund

To request a return, replacement, or refund, follow these simple steps:

1. Send an email to info@austcomswift.com or support@austcomswift.com, or submit a ticket via our Contact Us page.
2. Include your Order ID (e.g., ASW-10492) and the email address used at checkout.
3. Provide a brief explanation of the technical issue, defect, or reason for return (with screenshots or photos attached if applicable).

Our dedicated customer support team reviews and responds to all requests within 24 business hours.

7. Official Store & Business Details

Official Store: AustCom Swift
Physical Office Address: 24 Admiralty Way, Lekki Phase 1, Lagos State, Nigeria
Customer Support Phone: +234 708 010 0028 / +234 801 234 5678
Customer Support Email: info@austcomswift.com
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (WAT), Saturday: 10:00 AM – 4:00 PM (WAT)