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Returns & Refund Policy

Last updated July 26, 2026

Returns & Refund Policy

Last Updated: July 26, 2026

At AustCom Swift, customer satisfaction is our priority. We strive to deliver high-quality products and services that meet your expectations. This Returns & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted.

1. Overview

Our products and services include printed materials, customized products, digital products, website development, branding services, software solutions, and other creative services. Because many of our products are made specifically for each customer, return and refund eligibility varies depending on the product or service purchased.

2. Eligible Physical Product Returns

You may request a return or replacement for eligible physical products if:

  • The wrong product was delivered.
  • The product arrived damaged during shipping.
  • The product contains manufacturing or printing defects caused by AustCom Swift.
  • The item received is significantly different from the approved order.

Return requests must be submitted within 7 days of receiving your order.

3. Products That Cannot Be Returned

The following items are generally non-returnable and non-refundable:

  • Custom-designed products approved by the customer.
  • Personalized or customized printed materials.
  • Digital downloads.
  • Website design and development services after project delivery.
  • Software licenses or digital subscriptions.
  • Gift cards or promotional items.
  • Products damaged through misuse or improper handling.

4. Digital Products & Services

Due to the nature of digital products and professional services, all completed digital downloads, software, website development, branding projects, graphic design services, and marketing services are generally non-refundable once work has commenced or the product has been delivered.

If a project has not yet started, cancellation requests may be considered at our discretion.

5. Order Cancellation

Orders may be cancelled before production or project work begins. Once production has started, design proofs have been approved, or development work has commenced, cancellation may no longer be possible.

6. Refund Eligibility

Approved refunds may be issued when:

  • We are unable to fulfill your order.
  • You were charged incorrectly.
  • Your order is cancelled before production begins.
  • A verified issue is determined to be the responsibility of AustCom Swift.

Refund approvals are evaluated on a case-by-case basis.

7. Refund Processing

Once a refund request has been approved, refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

8. Replacement Policy

If an item is confirmed to contain manufacturing defects or production errors, AustCom Swift may choose to:

  • Replace the product at no additional cost.
  • Reprint the affected materials.
  • Repair the issue where applicable.
  • Issue a partial or full refund when replacement is not practical.

9. Customer Responsibilities

Customers are responsible for reviewing and approving all artwork, proofs, spelling, sizes, colors, quantities, and specifications before production begins. AustCom Swift cannot be held responsible for errors that were approved by the customer before printing or production.

10. Shipping Issues

If your package is lost or damaged during delivery, please contact us as soon as possible. We will work with the shipping provider to investigate the issue and determine the appropriate resolution.

11. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our support team with:

  • Your order number.
  • Your full name.
  • A description of the issue.
  • Photos of the product (if applicable).
  • Any supporting documentation that will help us review your request.

12. Contact Us

If you have questions regarding this Returns & Refund Policy or need assistance with your order, please contact us.

AustCom Swift

Email: support@austcomswift.com

Website: https://austcomswift.com

Our Commitment

We value every customer and are committed to resolving concerns fairly, professionally, and as quickly as possible. Our goal is to ensure every client enjoys a reliable, transparent, and satisfying experience when choosing AustCom Swift.