Everything you need to know about buying, licensing and using AustCom Swift products.
Can't find your answer? Contact our team.
Orders & Payments
How do I place an order?
Add the products you want to your cart, click Checkout, fill in your billing details, choose a payment method and confirm. You will receive an order confirmation immediately.
Which payment methods do you accept?
We accept Paystack (card, bank, USSD), Flutterwave (card, transfer, mobile money), direct bank transfer and offline cash payment. Available methods are shown at checkout.
Is my payment information secure?
Yes. Card details never touch our servers — they are handled entirely by our PCI-compliant payment partners over an encrypted connection.
Can I use a coupon code?
Absolutely. Enter your code in the coupon box on the cart page and click Apply. The discount is reflected in your total before you pay.
Downloads & Licensing
When do I get my files?
Digital products are available immediately after your payment is confirmed. Find them under My Account → My Orders, or in the Downloads section of your dashboard.
What is the difference between licences?
A Regular Licence covers a single end product that is free for end users. An Extended Licence covers a single end product that you sell or charge access to. A Developer Licence covers multiple projects.
Do I get future updates?
Yes — every product includes free lifetime updates. New versions appear in your account automatically at no extra cost.
Can I use products for client work?
Yes. A Regular Licence covers one client project. For multiple client projects, choose the Developer Licence.
Refunds & Support
What is your refund policy?
We offer a 14-day refund window on digital products that are faulty, materially different from their description, or that you cannot get working with our help.
How do I request a refund?
Open My Orders, find the order, and click Contact support — or email us directly. Refunds are processed to the original payment method within 5–10 business days.
How fast is support?
We reply to most tickets within one business day. Premium members receive priority responses, typically within a few hours.
Do you offer custom development?
Yes. Our Website Development and Digital Marketing services cover bespoke builds and ongoing growth work. Contact us for a scoped quote.
Account
Do I need an account to buy?
You can check out as a guest, but creating a free account lets you re-download purchases, track orders and keep a wishlist.
I forgot my password — what now?
Click "Forgot password?" on the sign-in page. We will email you a secure reset link that is valid for one hour.
How do I change my email address?
Go to My Account → Account Settings → Profile, update your email address and save your changes.
Can I delete my account?
You can deactivate your account under Account Settings → Danger zone. Your order history is preserved and you can reactivate by signing in again.
Still have questions?
Our support team is happy to help with anything not covered here.
